Shipping and Delivery Policy
Introduction
Welcome to DQMetrics. We are committed to ensuring that your experience with our online psychometric testing services is seamless and efficient. While our services are primarily digital, we understand that there may be instances where physical materials need to be shipped. This Shipping and Delivery Policy outlines our procedures for shipping and delivery.
Digital Services
Most of our services, including psychometric tests and assessments, are delivered digitally. Upon purchase, you will receive immediate access to the services through your account on our website. No physical shipping is required for digital services.
Physical Shipping
In some cases, we may need to ship physical materials, such as printed reports or supplementary resources. The following guidelines apply to such shipments:
- Shipping Methods: We use reputable shipping carriers to ensure timely and reliable delivery of physical materials. Shipping options and delivery times will be provided at checkout.
- Shipping Costs: Shipping costs vary based on the destination and the selected shipping method. Any applicable shipping charges will be displayed during the checkout process.
- Delivery Timeframes: Delivery times depend on the shipping method and destination. Typically, deliveries within India takes 4 business days, while international deliveries may take longer. Please refer to the shipping information provided at checkout for estimated delivery times.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
Delivery Issues
If you experience any issues with the delivery of physical materials, please contact our support team at customerservice@dqmetrics.com. We will work with the shipping carrier to resolve any problems and ensure that you receive your materials promptly.
Returns and Exchanges
If you receive damaged or incorrect materials, please contact our support team within 7 days of receipt. We will arrange for a replacement or refund as appropriate.
Contact Us
If you have any questions or need assistance with shipping and delivery, please reach out to us at customerservice@dqmetrics.com. We are here to help and ensure a smooth experience with DQMetrics.com.